Job Title:
IT Support Engineer
Job Location:
Remote
Job Summary:
You will be responsible for providing first-level technical support to our employees, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems. This role requires excellent problem-solving skills, strong communication abilities, and a passion for helping others.
Responsibilities:
- Provide technical support to end-users via phone, email, or chat.
- Troubleshoot and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and applications.
- Document support requests and resolutions in a ticketing system.
- Escalate complex issues to higher-level support teams when necessary.
- Assist with onboarding new employees and setting up their IT equipment.
- Experience with troubleshooting Windows and/or macOS operating systems.
- Familiarity with ticketing systems (e.g., Jira, Zendesk).
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- A+ or Network+ certification is a plus.
- $25 - $35 per hour
DeWinter Group and Maris Consulting is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We post pay scales which are based on our client pay ranges. DeWinter, Maris, and our clients have the right to modify the requirements of the role which can impact the pay ranges posted.
