UserTesting has a need for an AR Manager to backfill a maternity leave. They'd like someone to start beginning of November. Fully scoping next week, but would like to get a jump on profiles in case there's comp
UserTesting has an immediate need for an AR Manager with strong SaaS billing and collections experience.
Start:
Immediate
Duration:
3–4 months, no opportunity to convert as they are hiring someone in the UK
Reports:
Controller
Reason:
Backfill
Location:
Remote, must be able to work EST hours
System:
NetSuite (must have)
Pay:$45–55/hr
Keys for the Role:
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Strong SaaS revenue and billing experience (subscription-based, recurring billing cycles)
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Deep understanding of AR processes (invoicing, collections, aging analysis, reconciliations)
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Experience with NetSuite (billing, AR, reporting modules)
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Comfortable navigating complex billing arrangements (multi-element contracts, proration, mid-cycle changes)
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Hands-on with collections—ability to partner with customers and sales teams to resolve issues and improve DSO
Job Summary:
The Accounts Receivable Manager is responsible for overseeing the full cycle of billing, collections, and cash application processes. This role ensures accuracy and timeliness in invoicing and collections while maintaining strong customer relationships. The AR Manager will play a key role in month-end close, reporting, and driving process improvements in SaaS billing and AR operations.
Duties/Responsibilities:
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Manage the full AR cycle including invoicing, collections, and reconciliations
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Oversee SaaS subscription billing processes (recurring billing, proration, usage-based charges)
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Partner with Sales, Customer Success, and Finance to resolve billing disputes and ensure customer satisfaction
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Monitor AR aging and proactively manage collections to minimize DSO
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Record and reconcile cash receipts, ensuring accurate customer account balances
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Maintain compliance with revenue recognition policies (ASC 606) as they relate to billing and collections
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Prepare and review AR reporting, including aging schedules, cash forecasting, and KPI dashboards
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Assist with month-end close activities, ensuring timely and accurate AR-related entries
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Identify and implement process improvements to increase automation, efficiency, and scalability of AR operations
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Support external audits and provide AR-related documentation as needed
Required Skills/Abilities:
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Strong knowledge of SaaS billing and AR processes
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Proficiency in NetSuite (required)
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Advanced Excel skills (pivot tables, lookups, formulas)
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Strong analytical skills with attention to detail
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Excellent communication and negotiation skills, with a customer-first mindset
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Ability to manage priorities in a fast-paced, scaling SaaS environment
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Self-driven, proactive, and solutions-oriented
Education and Experience:
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Bachelor’s degree in Accounting, Finance, or Business; or equivalent work experience
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5–7 years of experience in Billing and Collections with experience as a supervisor or manager
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At least 2–3 years of experience in a SaaS company with understanding on SaaS billing and collections
