Billing Associate
Overview
Join a collaborative billing team as a Billing Associate responsible for managing assigned accounts, processing claims, and supporting timely payment resolution. This role is ideal for a detail-oriented professional who can investigate billing issues, reconcile account information, and communicate effectively with internal departments, consumers, payers, and outside agencies.
Working in a fast-paced environment, you will play an important role in maintaining accurate accounts receivable records and resolving denied or outstanding claims.
Required Skills
- High school diploma or higher
- Exposure to and basic understanding of billing processes
- Proficiency with Microsoft Excel, including data entry, basic formulas, and working with large data sets
- Strong knowledge of Microsoft Word and Outlook
- Strong analytical, organizational, and troubleshooting skills
- Excellent attention to detail
- Effective written, verbal, and interpersonal communication skills
- Ability to work independently and contribute as part of a team
- Professional, dependable, punctual, and self-motivated approach
- Ability to maintain confidentiality and follow established billing procedures
- Willingness to learn new information and processes
- Familiarity with standard office equipment
Nice-to-Have Skills
- Claims billing experience
- Reconciliation experience
- Experience using web-based billing portals
- Knowledge of claims billing software
- Experience working with small or large volumes of data in Excel or CRM software
- Familiarity with MassHealth Provider Online Service Center or similar payer systems
- Understanding of Fiscal Intermediary and PCA program requirements
Preferred Education and Experience
- High school diploma required; some college coursework preferred
- Previous experience in billing, claims processing, accounts receivable, data management, or a related administrative function preferred
Key Responsibilities
- Process billing for assigned accounts and payers
- Follow up consistently on claims processing, outstanding balances, and denied claims
- Investigate denials and resolve claims to support payment
- Maintain accounts receivable spreadsheets and account balances
- Research and resolve billing and consumer issues with internal departments, outside agencies, and other professionals
- Report payer-related concerns to senior team members or the Billing Supervisor
- Follow internal billing procedures for all assigned tasks
- Maintain confidentiality when handling sensitive information
- Perform additional duties as assigned
Other Requirements
- Work arrangement: Onsite in Stoughton, Massachusetts, five days per week initially. After the first three months, or once approved by management, the role may transition to working from home up to two days per week.
- Schedule: Full time, Monday through Friday, 8:30 a.m. to 4:30 p.m.
- Must be able to work independently in a fast-paced environment while maintaining accuracy and professionalism.
