Business Analyst
Unlock your potential by joining a dynamic team dedicated to delivering innovative customer service solutions. As a Business Analyst specializing in Salesforce Service Cloud, you will play a pivotal role in shaping scalable, efficient, and impactful support systems. Your expertise will drive the analysis, design, and enhancement of critical customer service processes, working collaboratively with cross-functional teams to transform business needs into effective technological solutions. If you thrive in fast-paced environments and are passionate about leveraging data and technology to optimize outcomes, this opportunity is tailored for you.**
Required Skills:
- 8+ years of Business Analyst experience supporting business systems and technology initiatives
- Proven experience with Salesforce Service Cloud or similar CRM/service platforms
- Hands-on Salesforce configuration and business analysis expertise
- Strong problem-solving, analytical, and organizational skills
- Data-driven mindset with decision-making skills
- Experience working within Agile environments utilizing Jira
- Effective communication and stakeholder management capabilities
- Ability to quickly learn new processes and work independently
Nice to Have Skills:
- Deep understanding of Salesforce Case Management, workflows, reporting, and automation
- Experience supporting Salesforce enhancements, automation, and process improvements
- Familiarity with leveraging AI tools for business analysis productivity
- Coding or scripting knowledge related to Salesforce data tools
- Certified Salesforce Administrator or related certifications
Preferred Education and Experience:
- Bachelor’s degree in Business, Information Systems, Computer Science, or related field
- Extensive experience in business process analysis, requirement gathering, and solution documentation
Other Requirements:
- Hybrid work environment with 3 days onsite in San Jose, CA
- Availability to start ASAP
- Experience supporting fast-moving projects with multiple priorities
- Ability to engage with Salesforce development and QA teams throughout the project lifecycle
Join us to influence the future of customer service solutions with your expertise and innovative approach!
