Job ID#:
Title: Cloud Marketplaces Global Operations Manager
Duration: 1+ years
Start Date: ASAP
Location: Hybrid - San Jose, CA
W2/C2C: W2 Only
Job Description:
We are growing and scaling its Marketplaces program with Cloud Tech Partners such as Microsoft and AWS. You will collaborate cross functionally from sales to back operations to increase Marketplace bookings and streamline quote to cash processes
Key Responsibilities
Requirements:
Title: Cloud Marketplaces Global Operations Manager
Duration: 1+ years
Start Date: ASAP
Location: Hybrid - San Jose, CA
W2/C2C: W2 Only
Job Description:
We are growing and scaling its Marketplaces program with Cloud Tech Partners such as Microsoft and AWS. You will collaborate cross functionally from sales to back operations to increase Marketplace bookings and streamline quote to cash processes
Key Responsibilities
- Oversee the operational management and support of cloud marketplace programs, maintaining service levels and performance metrics: including private offers, transactable listings, and subscription management
- Plan and manage migration of private offers to new private offers leveraging new billing features
- Engage with Credit Team to monitor Azure Marketplace private offers and request new private offers as needed
- Monitor and manage new countries available on Marketplace, collaborate with indirect tax team for approval on new country expansion
- Update job aids with pre-sales consultants, Deal Desk analysts, Sales, Sales Helpdesk. Plan and migrate job aids from slide decks to Wiki
- Develop expertise on AWS and Microsoft Cloud Marketplace for growth. Evaluate how Marketplaces procurement can progress deals
- Marketplace integration - Identify key contracting uses cases at Adobe and determine how to contract and book via AWS and Microsoft Marketplace, also include billing integration, and fulfillment processes
- Lead cross-functional initiatives to improve Marketplace quote to cash process between Adobe's financial system and AWS/Microsoft platform, reduce friction, and accelerate revenue conversion
- Become familiar with private offer operation on AWS Marketplace and Microsoft Azure Marketplace
- Learn and become a specialist on Adobe's Marketplace program, including familiarity with product catalog, eligibility guidelines and approval workflows
- Track progress and follow up to completion of product listings on Cloud Marketplaces
- Collaborate regularly with pre-sales consultants, partner managers, deal desk analysts, deal desk operations, legal, tax, credit for ongoing process improvement and new Marketplace feature rollout
- Partner with Cloud Tech enablement team to ensure key internal teams are updated on new program guidelines and processes
Requirements:
- Bachelor's degree or equivalent work experience in a related field.
- Experience in RevOps, Deal Desk, Sales Operations or Finance within a B2B SaaS environment
- Data analysis and reporting
- Process optimization and improvement
- Flexible to variations of projects that may come up
