Job Title:
Community Manager
Job Type : Contract
Contract Length: 6+ months
Target Start Date: ASAP
Work Location/Structure : Hybrid 3x per week in Foster City, California
About the Opportunity:
Our client, a leader in autonomous vehicle technology, is looking for a skilled Community Manager to join their team for a 6+ months engagement. This role is critical in fostering positive relationships with our riders, building our online community, addressing inquiries in real time, and ensuring a seamless incident response strategy. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.
Key Responsibilities & Deliverables:
This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:
We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:
Job Type : Contract
Contract Length: 6+ months
Target Start Date: ASAP
Work Location/Structure : Hybrid 3x per week in Foster City, California
About the Opportunity:
Our client, a leader in autonomous vehicle technology, is looking for a skilled Community Manager to join their team for a 6+ months engagement. This role is critical in fostering positive relationships with our riders, building our online community, addressing inquiries in real time, and ensuring a seamless incident response strategy. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.
Key Responsibilities & Deliverables:
This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:
- Monitor the social and digital media platforms, community inquiries, and press/media inquiries for community questions, feedback, and concerns.
- Respond promptly and professionally to inquiries, ensuring consistency in messaging and tone.
- Engage with users to foster brand trust, advocacy, and community growth.
- Escalate complex or high-risk incidents to the appropriate internal teams for resolution.
- Collaborate with the Support team to ensure cohesion and consistency with our customers' and community inquiries.
- Support the development and execution of the incident communication processes in collaboration with other teams.
- Monitor emerging reputational risks and execute existing communication strategies to mitigate potential crises.
- Serve as the first point of contact for real-time incident tracking and escalation, ensuring swift response and alignment with the incident communication processes.
- Provide sentiment analysis and reporting on key trends, risks, and opportunities.
- Work closely with the Communications team to align messaging and maintain an up-to-date response strategy.
- Deliver regular reports on community engagement, emerging concerns, and actionable insights.
- Ensure all inquiries are logged, tracked, and analyzed to improve future engagement and incident response.
We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:
- 6-8 years of experience in Community Management in a high-growth startup, mobility, tech, or consumer brand environment.
- Strong understanding of social media engagement, crisis communications, and incident management.
- Exceptional written and verbal communication skills with a customer-first approach.
- Ability to work flexible hours, including evenings and weekends, to ensure 24/7 coverage.
- Comfortable with high-speed decision-making and escalating critical issues when necessary.
- Background in Marketing, PR, or Customer Service is a plus.
- Demonstrated ability to work autonomously and manage your own time effectively to meet project goals.
- Strong communication skills to provide clear and concise status updates to the project team.
