Data Analyst
Overview
An immediate opportunity is available for a Data Analyst to support a high-priority data initiative involving call center operations. This role will analyze and organize operational data, work with API-driven information, and translate complex datasets into accurate, actionable insights. The successful candidate will collaborate closely with a team supporting call center contractors and bring strong technical expertise in Python, Snowflake, and SQL Server.
Required Skills
- 7–10 years of experience with Python
- 7–10 years of experience writing Snowflake SQL
- 7–10 years of experience with SQL Server SQL
- Experience as a Call Center Data Analyst or in a closely related analytical role
- Experience working with REST APIs
- Strong data analysis, reporting, and problem-solving abilities
- Ability to work independently while collaborating effectively with operational and technical teams
- Strong attention to detail and commitment to data accuracy
Nice-to-Have Skills
- Experience in the banking or credit union industry
- Experience supporting call center performance, operations, or workforce data
- Experience integrating and analyzing data from multiple systems
- Familiarity with data projects involving contractor-supported operations
Preferred Education and Experience
- Preferred experience includes a strong background in data analysis, with emphasis on Python, Snowflake, SQL Server, REST APIs, and call center data.
- A specific educational background was not provided for this position.
Other Requirements
- Engagement: Project-based contract expected to last approximately 3–4 months
- Work arrangement: Remote or onsite status was not specified in the provided job details.
- Ability to collaborate closely with four call center contractors and other project stakeholders
- Availability to support an urgent, high-priority project
- No specific certifications or travel requirements were provided.
