Job Title:
Financial Systems Support Analyst
Overview:
Are you a tech-savvy finance professional with a passion for systems support and process improvement? We are seeking a dedicated Financial Systems Support Analyst to join our innovative Business Technology team. In this pivotal role, you will serve as the main point of contact for end-user support, troubleshooting, and system administration across our enterprise financial landscape. Your expertise will help maintain seamless functionality of key financial applications, support cross-team collaborations, and contribute to continuous system enhancements—all while working remotely across all US time zones. This is an exciting opportunity to leverage your technical skills and finance knowledge in a dynamic, fast-paced environment for an initial 6-month contract.
Required Skills:
- 4+ years supporting core finance and accounting systems in a corporate setting
- Hands-on experience with Sage Intacct, Coupa, SAP Concur, BlackLine, Gappify, Avalara, or similar ERP and finance platforms
- Proficiency in managing support tickets using Jira or Jira Service Management
- Strong understanding of finance processes such as Procure-to-Pay, Order-to-Cash, Record-to-Report, and Tax Compliance
- Excellent communication and presentation skills, with the ability to lead stakeholder meetings and facilitate cross-functional alignment
- Demonstrated ability to troubleshoot system issues, manage user roles/access, and coordinate vendor activities
- Familiarity with SOX compliance, RBAC, and security profiles
Nice to Have Skills:
- Experience with platform upgrades, releases, and defect tracking with third-party vendors
- Knowledge of finance automation tools like BlackLine, Avalara, or Gappify
- Ability to analyze Jira metrics and translate data into actionable insights
- Prior experience leading backlog grooming and process improvement forums
Preferred Education and Experience:
- Bachelor’s degree in Finance, Information Technology, or related field preferred
- 4+ years of experience in supporting financial systems within a corporate environment
- Proven track record managing enterprise financial application support across multiple US time zones
Other Requirements:
- This position is fully remote, offering flexibility to support all US time zones
- Ability to participate in scheduled meetings and forums during US business hours
- Willingness to adapt to project needs and collaborate with cross-functional teams and vendors
Join us and be part of a forward-thinking organization where your technical expertise makes a real impact on our financial operations!
