Help Desk Support Specialist
Join a dynamic IT team as a Help Desk Support Specialist, where your technical expertise and customer service skills will drive seamless support for a fast-paced corporate environment. This pivotal role offers the opportunity to develop within a collaborative and supportive culture, providing essential hands-on assistance to keep operations running smoothly.
In this role, you'll be a key player in maintaining IT asset integrity, supporting troubleshooting efforts, and ensuring compliance with industry standards. With a focus on asset management, device preparation, and ticket resolution, you'll empower internal teams to focus on higher-level technical challenges while delivering exceptional support to end-users.
Required Skills:
- 3-5 years of hands-on helpdesk experience in a corporate setting
- Strong customer service orientation and communication skills
- Proficiency with Windows and Mac platforms
- Familiarity with Microsoft Office 365 and cloud applications
- Basic networking knowledge (DHCP, DNS, LAN, wireless)
- Experience with Windows Autopilot and device imaging
- Ability to manage IT assets, inventory, and data sanitization per NIST 800-88 standards
- Experience with Jira ticketing system (strongly preferred)
- Capable of lifting and carrying heavy IT equipment
Nice to Have Skills:
- Knowledge of Jamf, Azure, Intune
- Understanding of data sanitization and secure disposal protocols
- Experience coordinating with E-waste recycling providers
- Ability to support onboarding and deployment activities
- Familiarity with backup, antivirus tools, and broader IT operations
Preferred Education and Experience:
- Bachelor’s degree in a related field or equivalent technical experience
- Proven track record in technical support roles within a business environment
Other Requirements:
- Boston-area candidates only; local candidates preferred, with a 30-minute train commute ideal
- Ability to work onsite 4 days a week, with flexibility for one WFH day post-training
- Availability for a 1-year temporary engagement with potential for permanent placement
- No travel required
This role offers a vibrant, laid-back atmosphere with a supportive team environment, where your contributions directly impact operational efficiency. If you're a dedicated, hands-on IT support professional ready to make a difference, this opportunity is yours to seize.
