Job Title:
IT Field Service Technician / Onsite Support Engineer
Contract Length:
6+ months, potential contract-to-hire
Target Start Date:
Within 4-8 weeks
Work Location/Structure:
Bellevue, WA - On-site
About the Opportunity:
Our client, a leader in the biotechnology industry, is seeking a skilled IT Field Service Technician / Onsite Support Engineer
to join their team. This 6+ month contract-to-hire engagement in their Bellevue office is critical for providing onsite IT support during a transition to a new Managed Service Provider (MSP) that lacks local "boots on the ground." This high-impact role requires a self-motivated professional who can quickly ensure smooth IT operations and deliver exceptional user experience for a small, critical office. This role will be the sole onsite IT presence, supporting fewer than 20 users, and will work closely with an external MSP.
Key Responsibilities & Deliverables:
This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:
- Onsite Support: Providing comprehensive onsite technical support for end-user devices (laptops, desktops), meeting rooms, and other IT infrastructure.
- Endpoint Management: Configuring, deploying, and maintaining Windows (60%) and Mac (40%) endpoints, including troubleshooting and resolving hardware/software issues.
- Application Support: Offering strong support for Microsoft 365 applications, Teams meeting rooms, and providing exposure to Zoom.
- VIP and Customer Service: Delivering white-glove VIP support with a strong sense of urgency, prioritization, and excellent follow-through.
- MSP Collaboration: Acting as the primary onsite point of contact, collaborating closely with and assisting the remote Managed Service Provider (MSP) as needed.
- Issue Resolution & Communication: Proactively identifying, troubleshooting, and resolving IT issues, escalating complex problems to the IT manager with clear and concise communication.
We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:
- Intermediate to Senior experience in an IT Field Service, Desktop Support, or Onsite IT Support role.
- Deep expertise in Windows endpoint management. Experience with Mac OS, JAMF (nice to have), and Intune (strong plus) is highly desirable.
- Demonstrated ability to work autonomously, manage your own time effectively, prioritize tasks, and proactively address issues without direct supervision.
- Strong experience with Microsoft 365 support, including Teams and other productivity applications. Exposure to Zoom is a plus.
- Exceptional customer service skills, with a proven ability to provide white-glove VIP support, excellent follow-through, and clear, concise communication.
