Join a dynamic team as an IT Support Administrator and be the essential backbone supporting daily operations in a bustling downtown Chicago environment. This role is perfect for a versatile, hands-on IT professional eager to troubleshoot, manage endpoints, and ensure seamless technology experiences across various platforms. If you're passionate about delivering exceptional user support and thrive in a fast-paced setting, this opportunity is tailor-made for you.
Key Responsibilities:
- Provide tier 1–3 support for hardware, software, and network issues on macOS and Windows devices
- Manage MDM solutions such as Intune, Jamf, or Kandji for endpoint configuration, patching, and security
- Administer Windows Active Directory environments and Google Workspace accounts and policies
- Set up and troubleshoot AV systems, conference room equipment, and video conferencing tools for company events
- Oversee IT onboarding and offboarding processes, ensuring secure and efficient access management
- Track IT inventory, handle helpdesk tickets, and develop technical documentation
- Assist with basic network troubleshooting, including Wi-Fi, VPN, and printer connectivity
Required Skills:
- 4+ years of experience in IT support, helpdesk, or systems administration
- Proficiency supporting both Windows and macOS environments
- Hands-on experience with MDM platforms and Windows administration tools such as Active Directory and Group Policy
- Strong knowledge of Google Workspace administration
- Proven experience with AV and live event technical support
- Excellent communication skills and a customer-focused approach
- Ability to clearly explain technical concepts to non-technical users
Nice to Have Skills:
- Experience with additional endpoint management tools
- Knowledge of network infrastructure beyond basic troubleshooting
- Certifications related to IT support or systems administration
Preferred Education and Experience:
- A bachelor’s degree in Information Technology, Computer Science, or a related field is preferred
- Demonstrated success supporting diverse IT environments with multiple operating systems
Other Requirements:
- Must be able to work onsite full-time in Downtown Chicago
- Ability to start ASAP and commit to a 6-month contract-to-hire engagement
This is an exciting opportunity for an IT professional eager to contribute technical expertise in a collaborative, fast-paced setting. If you meet the qualifications and are ready to make an impact, we look forward to your application.
