Job Title: IT Program & Business Services Manager
Overview:
Join a dynamic organization as an IT Program & Business Services Manager— a critical leadership role responsible for driving technology initiatives and operational excellence. In this position, you'll serve as a strategic partner to the Director of IT, orchestrating complex projects, overseeing departmental operations, and ensuring seamless communication across teams and stakeholders. If you thrive in a fast-paced environment and excel at managing both technical projects and business services, this is your opportunity to make a meaningful impact on the company's technology landscape and operational efficiency.
Key Responsibilities:
- Lead and execute the IT project portfolio, ensuring timely delivery within scope and budgets.
- Track project milestones, manage dependencies, and mitigate risks through regular review sessions.
- Oversee departmental operations including budget management, vendor relations, contract renewals, and procurement.
- Act as a primary liaison to stakeholders, representing the department in various meetings and ensuring follow-through on decisions.
- Plan, assign, and prioritize work for project teams and IT staff, providing guidance and ensuring quality deliverables.
- Ensure compliance with organizational policies and regulatory requirements.
Required Skills:
- Bachelor’s degree in Information Technology, Business Administration, Project Management, or a related field (or equivalent experience).
- 5+ years of experience in IT project management, technology operations, or business/operations management.
- Proven success in coordinating cross-functional teams and managing external vendors.
- Solid project management skills, including planning, scheduling, risk management, and reporting.
- Strong understanding of IT systems, operations, and service delivery.
- Excellent written and verbal communication skills, with the ability to clearly convey information to executives and stakeholders.
- Demonstrated discretion and sound judgment on operational matters.
Nice to Have Skills:
- PMP, CAPM, or other project management certifications.
- Experience with departmental budgeting and financial reporting.
- Familiarity with IT service management frameworks (ITIL, COBIT, etc.).
- Prior experience in hybrid work environments and managing remote teams.
Preferred Education and Experience:
- Bachelor's degree in a relevant field; advanced certifications preferred.
- 5+ years of applicable experience in IT or business operations, with a proven track record of managing complex projects.
Other Requirements:
- Location: Walnut Creek, CA – Hybrid model (3 days on-site per week).
- Availability to start ASAP.
- Ability to thrive in a collaborative, fast-paced environment and manage multiple priorities effectively.
If you're ready to lead and innovate within a supportive organization, we want to hear from you!
