Title:
IT Support Specialist
Job Type:
Contract to hire
Contract Length:
6-month contract to hire
Target Start Date:
10/20
Work Location/Structure:
Hybrid in Campbell, CA (Minimum 3 days/week)
About the Opportunity:
Our client, a leader in cloud security, is looking for a skilled IT Support Specialist
to join their team for a Contract-to-Hire engagement. This project involves providing critical IT support to a dynamic and fast-paced environment, including executive-level stakeholders. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.
Key Responsibilities & Deliverables:
This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:
- Providing comprehensive IT support and troubleshooting for macOS and Windows operating systems.
- Supporting C-suite and executive-level stakeholders with responsive, proactive, and adaptable IT assistance.
- Managing and troubleshooting enterprise tools such as Okta, MDM solutions, and Google Workspace.
- Facilitating global onboarding and offboarding processes efficiently and effectively.
- Delivering broad-level IT support across different functions and time zones.
Required Skills & Experience:
We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:
- Minimum 3+ years of impact-driven experience in IT support.
- Deep expertise in hands-on troubleshooting across macOS (heavier focus) and Windows. This isn't a learning role—you need to be a subject matter expert.
- Demonstrated ability to work autonomously and manage your own time effectively to meet project goals.
- Excellent communication skills with a polished, professional demeanor.
- Prior experience supporting C-suite/executive-level stakeholders.
- Familiarity with enterprise tools such as Okta, MDM solutions, and Google Workspace.
- Experience with global onboarding/offboarding processes and broad-level support across different functions and time zones.
- High energy and initiative; eager to grow and creatively add value.
- Ability to help uplevel internal processes and elevate the support function.
