IT Support Specialist
Overview
Bring your technical expertise, initiative, and polished communication style to a high-impact IT Support Specialist role supporting employees and executive-level stakeholders in a fast-paced, cloud-native environment. This position combines hands-on troubleshooting with high-touch executive support, global onboarding and offboarding, and opportunities to improve internal processes. The ideal candidate is proactive, adaptable, responsive, and eager to help elevate the overall support function.
This is a contract-to-hire opportunity supporting a new headcount, with an initial one-year contract duration. The role is fully onsite in Campbell, CA , with a generally scheduled workday of 9:00 AM–5:00 PM .
Required Skills
- Excellent verbal and written communication skills with a polished, professional demeanor
- Prior experience supporting C-suite and other executive-level stakeholders
- Strong hands-on troubleshooting skills across macOS , with additional experience supporting Windows
- Familiarity with enterprise technology tools, including:
- Okta
- Mobile device management (MDM) solutions
- Google Workspace
- Experience managing or supporting global onboarding and offboarding processes
- Ability to provide broad IT support across multiple business functions and time zones
- Strong responsiveness, judgment, and ability to pivot quickly in high-priority situations
- High energy, initiative, and a willingness to creatively solve problems
- Ability to improve internal processes and help strengthen the IT support function
- Professional presence and confidence in executive-facing interactions
Nice to Have Skills
- Experience working in a cloud-native environment
- Experience supporting a high-growth or post-IPO organization
- Background in a fast-paced, scalable technology environment
- Experience developing or improving IT support processes
- Interest in contributing to company culture and building long-term organizational impact
- Adaptability and coachability, with an eagerness to continue developing technical and professional skills
Preferred Education and Experience
- At least 3 years of IT support experience , with demonstrated impact and accomplishments
- Experience supporting macOS in an enterprise environment
- Experience supporting executives and managing high-touch technical requests
- Educational requirements were not specified for this position; equivalent practical experience may be considered.
Other Requirements
- This is an onsite position in Campbell, CA .
- The schedule is generally 9:00 AM–5:00 PM .
- Candidates must be able to maintain a polished, professional presence when working with executive stakeholders.
- Candidates should be responsive, proactive, adaptable, and comfortable working in a dynamic environment.
- The position may require flexibility to address urgent executive or business needs.
