Title:
Jr. Program Manager
Job Type: Contract
Contract Length: 4+ months
Target Start Date: ASAP
Work Location/Structure: Remote
About the Opportunity:
Our client, a leader in the FinTech sector, is looking for a skilled Jr. Program Manager to join their team for a 4+ month engagement. The Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in crypto. Our team eliminates customer pain points, empowers users through self-service and automation, and optimizes support interactions for an effortless experience. The CX Content team, part of CX, owns our Help Center and internal knowledge base. We drive the strategy, structure, and quality of customer-facing content that powers self-service, automation, and AI-driven support experiences. As the CTR Program Manager, you will oversee execution of the Help Center rewrite—ensuring all customer-facing content is delivered accurately, on time, and in alignment with governance standards. You will coordinate across multiple workstreams involving CTR Content Strategists, Product Managers, Legal, and Global CX Programs. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.
Key Responsibilities & Deliverables:
This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:
We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:
Job Type: Contract
Contract Length: 4+ months
Target Start Date: ASAP
Work Location/Structure: Remote
About the Opportunity:
Our client, a leader in the FinTech sector, is looking for a skilled Jr. Program Manager to join their team for a 4+ month engagement. The Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in crypto. Our team eliminates customer pain points, empowers users through self-service and automation, and optimizes support interactions for an effortless experience. The CX Content team, part of CX, owns our Help Center and internal knowledge base. We drive the strategy, structure, and quality of customer-facing content that powers self-service, automation, and AI-driven support experiences. As the CTR Program Manager, you will oversee execution of the Help Center rewrite—ensuring all customer-facing content is delivered accurately, on time, and in alignment with governance standards. You will coordinate across multiple workstreams involving CTR Content Strategists, Product Managers, Legal, and Global CX Programs. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.
Key Responsibilities & Deliverables:
This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:
- Program execution: Manage the full project plan for the Help Center rewrite, tracking milestones, dependencies, and delivery across all content workstreams.
- Cross-functional coordination: Partner with Product Managers, Legal, and Global CX Programs to drive timely reviews, unblock approvals, and ensure end-to-end alignment.
- Workflow management: Maintain the central tracker capturing article ownership, vertical, status, taxonomy completion, PM and Legal approvals, and publication readiness.
- Quality and governance: Enforce process adherence, escalation paths, and review cycles to maintain accuracy, consistency, and compliance across all deliverables.
- Reporting and communication: Provide weekly progress summaries, throughput metrics, and risk assessments to leadership; proactively surface blockers and recommend solutions.
- Process optimization: Identify and implement efficiencies to streamline production, review, and publication workflows.
- Partner enablement: Ensure clear, consistent communication with all stakeholders, reinforcing expectations, timelines, and ownership.
We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:
- Prior experience in a similar program management role.
- Strong project management skills with the ability to track milestones, dependencies, and deliverables.
- Excellent cross-functional coordination abilities, including partnering with product, legal, and global teams.
- Experience with workflow management and maintaining trackers for project status and approvals.
- Demonstrated ability to enforce process adherence, escalation paths, and review cycles.
- Strong reporting and communication skills, including providing progress summaries, metrics, and risk assessments to leadership.
- Ability to identify and implement process efficiencies.
- Excellent communication skills for stakeholder enablement and reinforcing expectations.
