Learning Platforms Manager
Overview
Lead the strategy, administration, and continuous improvement of enterprise learning platforms in this hybrid, manager-level individual contributor role based in Redwood City, CA. The Learning Platforms Manager will own day-to-day business administration for Workday Learning and LinkedIn Learning, support the rollout and adoption of Sana in Workday, and enable a federated network of Functional Learning Partners.
This role combines advanced learning technology expertise, operational ownership, analytical judgment, and collaborative leadership. You will translate business priorities into scalable processes, establish measurable outcomes, strengthen platform adoption, and partner across Learning and Development, People Technology, IT, Compliance, HR, regional teams, content owners, and vendors. Success requires the ability to build consensus, guide others without formal authority, manage competing priorities, and remain accountable for delivery in a changing environment.
Required Skills
- Bachelor’s degree or equivalent relevant experience.
- Seven or more years of relevant experience in learning technology, HR technology, learning operations, or a closely related field.
- Advanced hands-on experience administering Workday Learning, including:
- Content setup and maintenance
- Assignments and audiences
- Due dates, reminders, and communications
- Completion tracking and reporting
- Testing and end-user support
- Experience administering LinkedIn Learning and supporting its integration with a learning management system, including reporting, troubleshooting, vendor coordination, and adoption initiatives.
- Experience supporting Workday Learning Powered by Sana or a comparable AI-enabled learning content capability, including access administration, user enablement, and sustained adoption.
- Demonstrated ability to use enterprise AI tools such as ChatGPT and Microsoft Copilot to develop and improve learning and operational resources.
- Sound judgment regarding data handling, source quality, human review, and quality control when using AI tools.
- Ability to translate business needs into complete requirements, acceptance criteria, test plans, and operational readiness assessments.
- Experience coordinating user acceptance and regression testing, documenting defects, retesting solutions, and confirming deployment readiness.
- Experience establishing repeatable operating practices and enabling distributed administrators or Functional Learning Partners in a federated learning model.
- Strong reporting and data-validation skills, including the ability to establish meaningful success measures and turn findings into practical improvements.
- Ability to manage support cases, operational issues, escalations, dependencies, and competing priorities.
- Strong consulting, facilitation, project coordination, written communication, and presentation skills.
- Ability to listen openly, communicate directly and respectfully, build consensus, and guide stakeholders without formal authority.
- High self-accountability, adaptability, and ability to communicate risks and dependencies early.
- Understanding of governance, security, quality, documentation, and data-handling standards.
- Ability to maintain clear system-of-record boundaries between non-GxP learning in Workday Learning and GxP learning and records in regulated systems.
Nice to Have Skills
- Experience with ServiceNow knowledge management and case management.
- Experience with SharePoint, Egnyte, Simpplr, or another enterprise intranet.
- Experience developing administrator guides, end-user resources, job aids, standard operating procedures, checklists, and training materials.
- Experience contributing learning-platform expertise to Talent technology implementations, including Career Hub or a comparable talent marketplace or career development capability.
- Experience assessing Workday releases and platform changes for operational impact.
- Experience in a high-growth, regulated biotechnology, pharmaceutical, or life-sciences environment.
- Familiarity with non-GxP and GxP learning-system boundaries.
- Experience partnering with People Technology on configuration, security, integrations, technical escalations, and AI capabilities.
- Experience coordinating platform roadmap activities through discovery, requirements, testing, launch readiness, training, adoption, and production stabilization.
Preferred Education and Experience
- Bachelor’s degree in a relevant field or equivalent relevant experience.
- Seven or more years of experience in learning technology, HR technology, learning operations, or a related discipline.
- Advanced Workday Learning administration experience in a complex enterprise environment.
- Experience supporting distributed learning administration through shared standards, governance practices, role clarity, training, office hours, and reusable resources.
- Experience using platform data, support trends, testing results, and user feedback to identify risks and recommend operational improvements.
Other Requirements
- Work arrangement: Hybrid.
- Location: Redwood City, CA.
- Employment type: W2 only.
- Ability to work collaboratively with cross-functional and regional stakeholders, vendors, content owners, and technical partners.
- Ability to support learning-platform releases, operational changes, testing, communications, training, and post-launch stabilization.
- Ability to train, coach, and support Functional Learning Partners, content developers, administrators, and end users.
- Ability to manage assigned support cases and provide clear, timely assistance to end users.
- Ability to apply approved governance, security, quality, documentation, and data-handling standards consistently.
