Title:
Order Operations Specialist
Job Type:
Contract
Contract Length:
7 month contract
Target Start Date:
10/20/25
Work Location/Structure:
Remote
About the Opportunity:
Our client, a leader in the software industry, is looking for a mid-level Operations Support Specialist
—someone detail-oriented and comfortable with systems, who can review/process orders, coordinate with sales and billing, and handle quarter-end crunch. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.
Key Responsibilities & Deliverables:
Order Review & Processing
- Review opportunities at final stages before close to confirm quote accuracy, contract terms, and approvals.
- Validate orders against compliance requirements and ensure accuracy before submission.
- Monitor and process order queues to ensure timely publishing to Workday and other downstream systems.
- Perform quality checks on order entries and escalate any blockers to the appropriate team.
- Support quarter-end close by prioritizing high-impact orders, coordinating with cross-functional teams, and working extended hours as needed.
- Respond to Help Sales Ops tickets and support Sales with deal-related questions.
- Partner with Deal Desk on non-standard requests or approvals.
- Work cross-functionally with Billing and Finance teams to resolve order and invoice issues.
- Provide clear, consistent guidance to Sales on order policies and processes.
- Support ad-hoc projects within Deal Operations to improve processes and reduce manual work.
- Assist with testing system enhancements and UAT for Salesforce, Workday, and related order workflows.
- Support ad-hoc projects within Deal Operations to improve processes and reduce manual work.
- Provide feedback to improve tools and systems that impact order accuracy and efficiency.
- Help update and maintain order operations process documentation, FAQs, and playbooks.
- Track recurring order issues and escalate patterns for resolution.
- Support order-related escalations with Billing, Finance, and Legal teams.
- Provide feedback to improve tools and systems that impact order accuracy and efficiency.
- Serve as backup to team members to ensure continuity of support during peak times or absences.
- Mid-level support (equivalent to ~2–4 years of operations/order management)
