Program Manager – Infrastructure Systems Implementation
Overview
Lead the implementation of an enterprise infrastructure project management platform across multiple sites and help establish the systems, data, and performance framework that support infrastructure delivery from planning through ongoing operations. In this cross-functional role, you will partner with Infrastructure Operations, Finance, IT, Data, and other teams to translate business workflows into system requirements, guide platform configuration and adoption, and serve as the primary day-to-day liaison with a third-party software vendor.
You will also own the development and implementation of a KPI framework designed to provide visibility into deployment progress, site readiness, infrastructure reliability, and operational performance. This opportunity is well suited to a hands-on program manager who combines infrastructure deployment experience with strong systems implementation, stakeholder management, data analysis, and KPI design capabilities.
Responsibilities
- Gather, document, and prioritize requirements from stakeholders across infrastructure, IT, partnerships, operations, and related teams.
- Lead implementation of an infrastructure project management platform across all sites.
- Define software requirements supporting project tracking throughout the site lifecycle.
- Design the information architecture for centralizing contracts, site plans, permitting documents, vendor records, and other project documentation.
- Define, configure, and validate KPI tracking and reporting functionality within the platform.
- Lead user acceptance testing and coordinate feedback between internal stakeholders and the software vendor.
- Serve as the primary day-to-day vendor contact throughout requirements gathering, configuration, testing, and rollout.
- Develop training materials and drive platform adoption across the infrastructure organization.
- Manage project timelines, milestones, dependencies, and vendor deliverables.
- Report project status, risks, and key decisions to leadership.
- Establish and maintain a KPI framework covering site planning, deployment, operational readiness, and ongoing operations.
- Define underlying data requirements, validate data quality, and develop reporting that supports clear operational decision-making.
Required Skills and Qualifications
- 3–5 years of experience in program or project management, business systems analysis, or software implementation.
- Experience supporting EV charging, utilities, construction, facilities, infrastructure deployment, or a related environment.
- Ability to map the full site lifecycle, including permitting, procurement, construction, commissioning, and operational handoff.
- Experience designing site and project hierarchies, schedule rollups, milestone tracking, and RAG status reporting.
- Familiarity with infrastructure deployment tools and project tracking methodologies.
- Strong understanding of schedule-versus-plan management, milestone tracking, status reporting, and project controls.
- Demonstrated ability to gather requirements and translate business workflows into system and data requirements.
- Excellent communication and stakeholder management skills, with the ability to influence cross-functional teams.
- Ability to work independently across multiple workstreams and stakeholder groups in an ambiguous environment.
- Strong analytical, organizational, documentation, and problem-solving skills.
Nice-to-Have Skills
- Experience implementing project management or enterprise software platforms.
- Experience migrating spreadsheet-based processes and data into an enterprise system.
- Background in infrastructure, construction, or other deployment-heavy operating environments.
- Experience designing KPI frameworks, dashboards, and operational reporting.
- Advanced Excel skills.
- Experience coordinating user acceptance testing, training, change management, and system adoption.
- Experience working directly with third-party software vendors.
Preferred Education and Experience
- Bachelor’s degree in business, information systems, engineering, construction management, operations, or a related field preferred.
- 3–5 years of relevant experience in program management, business systems analysis, software implementation, infrastructure deployment, or a comparable discipline.
Other Requirements
- Work arrangement: Hybrid, onsite in Foster City, California four days per week.
- Engagement: Six-month contract opportunity.
- Start: ASAP.
- Must be comfortable coordinating with cross-functional teams and an external software vendor throughout implementation, testing, training, and rollout.
