Project Manager – Professional Services
Overview
Lead complex customer engagements from kickoff through successful delivery and formal closeout. As a customer-facing Project Manager on a Professional Services team, you’ll guide implementation, migration, and professional services projects across technology and security solutions. You’ll manage a portfolio of 15–20 concurrent mid-size to large engagements, partnering with customers and cross-functional teams to maintain momentum, resolve issues, and deliver measurable results.
This role is ideal for a proactive, highly organized project leader who can balance strategic oversight with hands-on execution in a fast-moving environment.
Required Skills
- 5+ years of project management experience, including 3+ years managing customer-facing projects in professional services, consulting, implementation delivery, technology, or SaaS environments
- Experience managing 10+ concurrent projects with accountability for scope, schedule, budget, and customer satisfaction
- Hands-on experience delivering projects under a Statement of Work (SOW) or Service Delivery Description (SDD)
- Experience managing change requests, project financials, hours, burn rates, and forecasting
- Working knowledge of waterfall, agile, and hybrid delivery methodologies, as well as PMI/PMBOK practices
- Strong written and verbal communication skills, including the ability to engage customer stakeholders through the director level
- Experience leading escalations and navigating difficult conversations with professionalism, urgency, and sound judgment
- Proven ability to identify risks early, provide clear recommendations, and drive issues through resolution
- Strong organizational skills and a proactive sense of ownership in an evolving environment
- Technical literacy in networking and security concepts, such as DNS, CDN, WAF, DDoS, and Zero Trust/SASE
- Ability to understand technical discussions, migration dependencies, and project delivery risks
- Proficiency with Jira, Salesforce, and a professional services automation (PSA) tool such as Certinia, Kantata, or ServiceNow SPM
- Experience using Smartsheet or Microsoft Project
- Ability to coordinate consultants, solutions engineers, account executives, customer success teams, support teams, partners, and customer stakeholders
Nice to Have Skills
- PMP or CAPM certification
- Agile certification, such as PMI-ACP, CSM, or SAFe
- Professional services delivery experience with a cybersecurity, networking, or cloud provider
- Experience migrating customers from competing CDN, security, or SASE vendors
- Experience using AI tools to streamline project management activities, including status reporting and meeting documentation
- Experience managing migration, cutover, and technology implementation risks
Preferred Education and Experience
- Bachelor’s degree in business, information technology, or a related field
- Equivalent professional experience may be considered in place of a degree
- 5+ years of project management experience, with a focus on customer-facing technology, SaaS, consulting, implementation, or professional services engagements
Other Requirements
- Austin, TX is preferred; fully remote candidates may be considered
- W2 engagement only
- Availability to begin as soon as possible
- Ability to manage a portfolio of 15–20 concurrent engagements from kickoff through formal closure
- Ability to lead customer governance activities, including kickoff meetings, project plans, status reports, RAID logs, and executive updates
- Ability to secure formal customer acceptance and sign-off for completed deliverables
- Ability to maintain accurate project records and reporting across Jira, Salesforce, and PSA systems
