Salesforce Program Manager / PMO Lead
Join a dynamic organization at the forefront of technological transformation, leading critical Salesforce CRM implementation projects that are shaping the future of the company's operations. As a Salesforce Program Manager / PMO Lead, you will drive the successful delivery of enterprise-wide initiatives, establish robust project governance, and support organizational agility in a fast-paced, evolving environment. Your leadership will be instrumental in aligning technical teams, business stakeholders, and executive leadership to ensure seamless execution and transition into ongoing operations.
Key Responsibilities:
- Lead end-to-end project management activities supporting Salesforce CRM implementation, launch, and transition into operations.
- Manage project schedules, milestones, risks, dependencies, and stakeholder communications to ensure timely delivery.
- Collaborate with Salesforce technical teams, business units, and PMO leadership to maintain project alignment and momentum.
- Enhance or establish project governance, reporting, documentation, and delivery processes tailored to a hybrid Agile and traditional environment.
- Identify and mitigate project risks, resolve issues proactively, and provide transparent progress updates to executive leadership.
- Foster collaboration across technical and non-technical teams, supporting cultural change and organizational growth.
Required Skills:
- Extensive experience managing complex enterprise technology programs or large-scale system implementations, particularly Salesforce or CRM rollouts.
- Strong knowledge of project management fundamentals, including planning, governance, risk management, and stakeholder engagement.
- Familiarity with Agile, Waterfall, or hybrid project delivery approaches.
- Excellent communication, organizational, and relationship management skills.
- Ability to adapt quickly within a developing environment and lead through change with emotional intelligence and collaborative leadership.
Nice to Have Skills:
- Hands-on experience with Salesforce implementations or enterprise CRM deployments.
- Background in establishing or maturing PMO practices within an organization.
- Experience supporting a platform launch, post-implementation support, and change management initiatives.
- Support for Agile transformations and hybrid delivery environments.
- Cross-functional experience working across IT, product, engineering, and business operations teams.
Preferred Education and Experience:
- Bachelor’s degree in Business, Information Technology, or a related field; advanced degrees are a plus.
- Proven track record of 5+ years managing large-scale enterprise programs, preferably in a technology or digital transformation context.
Other Requirements:
- This is a hybrid role requiring 4 days onsite per week in Newton, MA.
- Prior experience working in evolving environments with informal processes transitioning to structured governance is ideal.
- Certifications such as PMP, PgMP, or relevant Agile credentials are preferred but not mandatory.
This is an exciting opportunity to shape the future of a forward-thinking organization while leveraging your project management expertise to deliver impactful technology solutions.
