Site Operations Lead
Elevate your career by leading the operational excellence of a dynamic workplace environment. We are seeking a proactive and highly organized Site Operations Lead to oversee all daily site functions, ensuring a seamless and high-quality experience for employees and visitors alike. This pivotal role requires a strategic thinker with strong operational judgment who can coordinate across multiple teams to maintain a safe, efficient, and welcoming workplace.
What You'll Do:
- Own the site's daily operational health, conducting regular walkthroughs to ensure standards are met.
- Serve as the primary on-site liaison with Culinary, Facilities, IT, Security, GSOC, Workplace, HR, and other support teams.
- Identify and resolve operational issues by submitting tickets, monitoring SLAs, and escalating concerns as needed.
- Coordinate with vendors and building management for repairs, maintenance, and on-site services.
- Track operational trends and provide actionable insights to leadership.
- Partner with Culinary to oversee food and beverage services, Facilities for maintenance, and IT for technology support.
- Support onboarding and site planning efforts, ensuring new hires have everything needed to succeed upon arrival.
- Maintain site documentation, visibility into site health, and recommend continuous improvements.
Required Skills:
- 3–5+ years of experience in site, workplace, or facilities operations.
- Proficiency with Google Workspace and experience with ticketing or workplace-management systems.
- Strong organizational and time-management skills to handle multiple priorities.
- Excellent written and verbal communication skills.
- Ability to exercise sound operational judgment and effectively escalate issues.
Nice to Have Skills:
- Experience coordinating multiple functional teams and vendor relationships.
- Background in hospitality or employee experience management.
- Prior experience working in fast-paced, tech-driven environments.
Preferred Education and Experience:
- Bachelor’s degree or equivalent experience in facilities management, hospitality, or a related field.
- Proven track record of managing site operations in a corporate or high-tech setting.
Other Requirements:
- Onsite presence required at Foster City, CA.
- Ability to work independently with minimal supervision.
- Strong interpersonal skills to effectively connect with employees, vendors, and leadership.
- Valid certifications related to facilities or workplace safety are a plus.
Join us in creating an exceptional workplace experience by bringing operational excellence and innovative solutions to our team.
