Social Media Community Engagement Manager
Join a forward-thinking team as a Social Media Community Engagement Manager, where your creativity and strategic insights will shape the voice of leading consumer brands in the fintech space. In this dynamic role, you'll be at the forefront of forging authentic connections with audiences across social platforms, turning everyday conversations into powerful brand partnerships, and building thriving, trusted communities.
Role Overview:
As a Social Media Community Engagement Manager, you'll serve as the digital ambassador for our brands, actively engaging with audiences on Reddit, TikTok, Instagram, X, YouTube, and Threads. Your expertise will help foster genuine interactions, nurture community growth, and elevate brand sentiment—whether cracking the code of Reddit discussions or navigating high-energy TikTok comment sections. Your insights will inform content strategies, community guidelines, and crisis management, ensuring our brand remains relatable, trustworthy, and influential in the digital landscape.
Required Skills:
- 4+ years of experience in community management or organic social, with a solid track record in fintech or consumer-facing, regulated categories
- Deep expertise in social platforms, especially Reddit, TikTok, Instagram, X, YouTube, and Threads
- Strong writing skills with an authentic, human tone that resonates and earns engagement
- Proficiency with social listening tools like Sprinklr to monitor conversations and identify trends
- Experience developing and executing community engagement strategies
- Excellent communication, critical thinking, and problem-solving abilities
- Ability to manage multiple channels and respond quickly in real-time
- Attention to detail and a heart for customer-centric service
Nice to Have Skills:
- Experience managing social media crises or sensitive issues
- Ability to create brand-specific community playbooks
- Previous involvement with brand reputation management in regulated industries
- Familiarity with social media analytics and content optimization techniques
Preferred Education and Experience:
- Bachelor’s degree in marketing, communications, or related field preferred
- 4+ years of proven success in community engagement or social media management, ideally within fintech or similar sectors
- Comfortable working in a hybrid environment with flexibility for peak season hours, including weekends
Other Requirements:
- Location hybrid in Mountain View, CA, with flexibility for remote work
- Available to work during peak business seasons as required
- Capable of handling high-profile issues with professionalism and tact
This is your chance to make a real impact by turning social conversations into meaningful brand relationships, unlocking growth, and elevating consumer trust in the digital age.
