Talent Transformation Program Manager – Strategic Accounts
Overview
Lead high-impact talent transformation programs for strategic enterprise customers investing in data, analytics, AI, and cloud enablement. As the single point of accountability for each customer’s training program, you’ll turn learning investments into measurable business outcomes by driving engagement, developing structured learning plans, coordinating delivery across multiple teams, and identifying opportunities for expansion and renewal.
This role combines program management, customer success, account management, and technical discovery. You’ll partner with account executives, solutions architects, professional services, instructors, curriculum teams, certification teams, and training operations to help customers build the skills needed to advance their strategic initiatives.
Required Skills
- 8+ years of experience in program management, customer success, account management, training, or a related discipline
- At least 1 year of experience in data, analytics, artificial intelligence, or cloud technologies
- Proven success managing high-touch engagements with enterprise customers
- Experience owning a portfolio of customers and driving outcomes across multiple teams
- Ability to build and launch programs in ambiguous, evolving environments
- Strong executive presence with customer learning leaders and business sponsors
- Confidence leading customer kickoffs, regular business reviews, and executive-level discussions
- Strong commercial judgment, including the ability to identify opportunities and advance them with an account team
- Ability to conduct credible technical discovery across areas such as:
- Data engineering
- SQL and business intelligence
- Streaming
- Data governance
- Machine learning
- Generative AI
- Ability to translate customer business priorities and skill gaps into structured, time-bound learning plans
- Experience tracking and reporting metrics such as learner growth, utilization, enrollments, satisfaction, training coverage, and pipeline
- Excellent written and verbal communication skills
- Ability to provide clear updates, respond promptly, identify risks, and recommend solutions
- Strong organizational and coordination skills across instructors, curriculum, certification, delivery, and operations teams
- Ability to work independently, make decisions, and move programs forward without waiting for direction
- Technical fluency sufficient to lead discovery and coordinate enablement efforts; hands-on training delivery is not required
Nice to Have Skills
- Experience in a training, enablement, or learning business, in either sales or delivery
- Experience with public-sector procurement and delivery
- Certification related to modern data and AI platforms
- Willingness to earn a relevant certification within the first 90 days
- Experience using AI and automation to improve program planning, delivery, and reporting
Preferred Education and Experience
- Preferred educational background was not specified.
- 8+ years of experience in program management, customer success, account management, training, or a related field
- Experience supporting enterprise customers through complex, high-touch engagements
- At least 1 year of experience in data, analytics, AI, or cloud environments
Other Requirements
- Work arrangement: Fully remote
- Time zone: Pacific Time
- Employment type: W2 only
- Engagement: Contract-to-hire
- Availability to begin as soon as possible
- Ability to manage recurring customer touchpoints, including weekly check-ins, monthly reviews, and quarterly business reviews
- Ability to coordinate training resources, delivery dates, instructors, lab environments, and travel requirements as needed
- Ability to track purchased, scheduled, and completed training and ensure customer investments are used effectively
- Ability to travel when required to support customer or training needs; specific travel frequency was not provided
- Ability to identify customer insights, document technical context, and communicate actionable recommendations to internal teams
- Ability to support training expansion and renewal opportunities through clear proposals and measurable success plans
