Technical Product Manager, Post-Sale
Join a dynamic team leading the charge in post-sale product execution within a rapidly evolving SaaS environment. As a Technical Product Manager focused on Post-Sale operations, you will play a pivotal role in ensuring seamless customer onboarding, professional services delivery, and pipeline expansion—driving customer success from initial onboarding through long-term growth. This is a contract opportunity, fully remote within the US, with an initial duration of approximately six months aligned with a major merger launch.
What You'll Do:
- Own and refine product and process requirements for post-sale workstreams, including Professional Services, Customer Onboarding, and Expansion Pipeline Management.
- Ensure customer continuity at launch and develop long-term operating models to support ongoing growth.
- Translate business needs into actionable user stories, primarily working within Salesforce and Rocketlane (or similar PSA/onboarding tools).
- Collaborate across teams to deliver solutions that enhance customer experience and operational efficiency.
Required Skills and Qualifications:
- 7+ years of experience in Technical Product Management, Business Systems, Customer Success Operations, or Revenue Operations.
- Deep domain expertise in SaaS customer onboarding, Professional Services delivery, and expansion pipeline management.
- Strong hands-on experience with Salesforce, data integration, and workflow processes.
- Proven ability to manage complex initiatives in agile environments, including user stories, backlog grooming, and testing.
- Excellent stakeholder management skills across cross-functional teams.
Nice to Have Skills:
- Experience with Rocketlane or similar onboarding and PSA tools such as Gainsight or Taskray.
- Additional familiarity with integration projects and data flow management.
Preferred Education & Experience:
- Bachelor’s degree or higher in a related field.
- Prior experience in SaaS companies with a focus on customer onboarding and post-sales processes.
Other Requirements:
- This role is fully remote within the US.
- Availability for an approximately 6-month engagement, starting February 1, with an emphasis on transition and long-term roadmap planning.
- Prior experience working on merger or integration projects is a plus.
This opportunity is ideal for a strategic, tech-savvy product leader with a passion for customer success and cross-functional collaboration.
