UKG Scheduling Systems Analyst
Join a pioneering team shaping the future of autonomous transportation as a UKG Scheduling Systems Analyst. This critical role focuses on leveraging your expertise in workforce management systems, particularly UKG Pro Advanced Scheduling, to optimize scheduling configurations and improve operational efficiency. As a key member of the Workforce Management team, you will help identify gaps, recommend improvements, and ensure the scheduling system accurately supports the company's dynamic needs in a hybrid environment in Foster City, CA.
What You Will Do:
- Assess and analyze the current UKG Advanced Scheduling setup, pinpointing inefficiencies and opportunities for enhancement.
- Collaborate with Workforce Management colleagues and schedulers to translate operational needs into system configurations.
- Support the implementation, testing, and validation of configuration changes to ensure optimal performance.
- Document system configurations, testing outcomes, and improvement recommendations for ongoing team use.
- Utilize forecasting and operational data to evaluate scheduling outcomes, develop reports, and support data-driven decision-making.
- Perform targeted analysis to support scheduling improvements and related workforce initiatives.
Required Skills:
- Proven hands-on experience configuring or optimizing UKG Pro Workforce Management Advanced Scheduling.
- Ability to assess existing scheduling systems, identify improvements, and validate outcomes.
- Strong understanding of workforce forecasting, capacity planning, and translating operational requirements into system configurations.
- 3–5 years of experience in workforce management, operations analytics, or similar fields.
- Excellent analytical, problem-solving, and communication skills, with an eye for detail and data integrity.
Nice to Have Skills:
- Experience with other workforce management tools such as NICE.
- Background in large-scale, 24/7 service environments, fleet operations, or contact centers.
- Detailed knowledge of workforce management platforms beyond UKG.
Preferred Education and Experience:
- Bachelor’s or Master’s degree in Data Science, Statistics, Operations Research, Economics, Engineering, Business, or related fields.
- Equivalent practical experience will also be considered.
Other Requirements:
- Hybrid work environment in Foster City, CA, requiring at least 3 days in the office.
- Demonstrated ability to export data from UKG Advanced Scheduler to tools such as Google Sheets for analysis.
- No coding experience necessary but an understanding of external system workflows is advantageous.
This role offers a unique opportunity to influence the efficiency of a forward-thinking operation, supporting cutting-edge autonomous transportation technology through expert workforce management.
