Workplace Operations Associate
Overview
Be the welcoming presence and operational heartbeat of a dynamic New York City workplace. As a Workplace Operations Associate , you’ll create seamless, hospitality-focused experiences for employees, candidates, clients, and guests while keeping the office organized, well-stocked, and running smoothly.
From managing the front desk and visitor experience to coordinating vendors, supporting workplace events, and resolving day-to-day facilities needs, you’ll play a hands-on role in shaping an engaging and productive office environment. This is an ideal opportunity for a proactive, people-focused professional who enjoys variety, thrives in a high-energy setting, and takes pride in making the workplace experience exceptional.
Required Skills
- Exceptional customer service, hospitality, and communication skills
- Warm, professional, and welcoming demeanor with a genuine interest in helping others
- Strong organizational skills and the ability to manage multiple priorities
- Proactive, resourceful approach to solving workplace and facilities challenges
- Ability to respond effectively to daily requests, room reservation issues, supply needs, and building-related concerns
- Proficiency with Google Workspace or Microsoft 365, including tools such as Outlook, Word, Excel, Teams, or Slack
- Ability to learn and use visitor management systems, ticketing platforms, and other workplace technology
- Strong attention to detail when maintaining visitor records, safety logs, emergency contacts, directories, and other documentation
- Ability to coordinate effectively with internal teams, building management, and external vendors
- Comfortable supporting office events, catering setups, meeting rooms, and presentation technology
- Ability to maintain an organized, clean, and inviting workplace environment
Nice to Have Skills
- Experience with front-desk administration, workplace operations, hospitality, retail, or customer service
- Familiarity with visitor check-in processes and badge management
- Experience coordinating catering, office events, team gatherings, or workplace celebrations
- Experience working with janitorial, catering, plant maintenance, or building management vendors
- Familiarity with basic vendor invoice processing and office inventory management
- Experience supporting conference room scheduling and audiovisual setup
Preferred Education and Experience
- Bachelor’s degree preferred, or equivalent practical experience
- 0–2 years of experience in customer service, hospitality, retail, front-desk administration, or workplace operations
Other Requirements
- Work arrangement: Fully onsite
- Location: One World Trade Center, New York City
- Schedule: Onsite five days per week
- Employment type: W2 only
- Assignment length: Approximately six months
- Must be comfortable performing daily office walkthroughs and supporting reception, meeting rooms, kitchenettes, common areas, events, and workplace logistics
- Must be able to manage a highly interactive role involving employees, guests, candidates, clients, vendors, and building personnel
