Job Type: Contract
Contract Length: 6 Months
Pay Range: $45 - $50/hour
Start Date: As soon as possible
Location: Fully Remote (Preference for West Coast time zone overlap)
About the Opportunity:
Our client is seeking a skilled IT Help Desk Support professional for a 6-month contract engagement. This role focuses on maintaining operational reliability for a fast-paced team, primarily supporting non-executive staff. You will work within a hybrid Windows and Mac environment, utilizing Azure, Microsoft 365, and Google Workspace to ensure seamless IT operations. This is a high-impact role that requires a self-motivated professional who can hit the ground running. We are flexible regarding schedule and are open to both full-time and part-time (approximately 20 hours/week) arrangements.
Key Responsibilities & Deliverables:
- Ticket Management: Monitor, prioritize, and resolve IT support tickets in Jira within established SLA requirements.
- Lifecycle Management: Accurately manage IT onboarding and offboarding processes, ensuring timely user access provisioning, device setup, and system deactivation while delivering a white-glove experience.
- Hardware & Systems Support: Configure, troubleshoot, and maintain Windows and Mac laptops (including Dell hardware) and collaborate with the Senior Systems Administrator to support productivity tools.
- Cloud Administration: Administer Google Workspace, Microsoft 365, phone, and video conferencing systems. Utilize Microsoft Azure and Entra tools to manage users, devices, and security settings.
- Operational Excellence: Proactively identify, troubleshoot, and resolve recurring IT issues to reduce incidents and maintain operational reliability.
- Support Continuity: Perform routine maintenance tasks and respond to occasional after-hours support requests as directed.
- Proven experience providing Tier 1/2 support in a professional environment.
- Strong proficiency with Windows and Mac OS environments; experience with Dell hardware is a plus.
- Hands-on experience with Google Workspace, Microsoft 365, and Azure/Entra administration.
- Demonstrated ability to work autonomously and manage your own time effectively in a fully remote setting.
- Strong communication skills with a focus on delivering excellent, user-focused support.
- Experience utilizing ticketing systems (specifically Jira) for incident management.
